Coverage Duration

At Twiliterlight, we stand behind the craftsmanship and quality of our lighting fixtures. We extend a 1-year warranty period on all our products, providing you with the confidence and peace of mind that comes with purchasing quality lighting solutions.

Commencement of Warranty

The Twiliterlight warranty activates on the date your product is delivered, safeguarding you right from the first illumination. To ensure a smooth warranty process, should it be needed, we advise you to keep your purchase receipt or the order confirmation email, as it serves as proof of the delivery date for any warranty claims.

Handling Damages Within the Warranty

If your light fixture should encounter any issues during the warranty period, Twiliterlight is committed to assisting you. We do not offer on-site repairs; however, we support repairs at our designated factory facility. In cases where your fixture requires servicing, please send the item to our specified repair center. Twiliterlight will cover the shipping costs for sending your fixture for repairs.

Necessary Documentation for Warranty Service

To facilitate a smooth and prompt warranty service, please be prepared to present:

  • Proof of purchase or the original sales receipt.
  • A detailed description of the issue.
  • Photographic or video evidence that clearly shows the defect.

Costs During the Warranty Period

All warranty-related repair services are undertaken without any charge to you. Should there be a need for replacement parts, there may be associated costs, unless the parts are deemed defective due to manufacturing faults.

Warranty Exclusions & Limitations

The Twiliterlight warranty does not cover:

  • Normal wear and tear from expected use.
  • Damage from misuse, negligence, accidents, or improper handling.
  • Unauthorized modifications or repairs performed by service providers other than Twiliterlight.
  • Damage due to incorrect installation or failure to follow maintenance guidelines.

Initiating a Warranty Claim

To start a warranty service claim, please contact our Customer Service team at support@twiliterlight.com with the required documentation and a thorough description of the problem you're experiencing. Our dedicated support team will guide you through the steps to address the issue through repair or replacement.

Customer Service & Support

For supplemental information or any questions related to our warranty policy, please don't hesitate to reach out to our Customer Service team. Your satisfaction with our Twiliterlight products is our highest priority, and we're here to ensure that your experience is luminous and hassle-free.

Twiliterlight appreciates your business and trust in our brand. We're committed to lighting up your life with exceptional quality and service.