Guiding You Through Your Twiliterlight Delivery

At Twiliterlight, we recognize that waiting for your brand-new lighting fixture is part of the overall experience. It's our priority to ensure that your order arrives promptly and securely. Familiarize yourself with our shipping policy for an effortless and enjoyable delivery experience.

Shipping Fees Decoded

We strive to offer a transparent and considerate shipping fee structure through DHL Express delivery:

  • A minimal delivery fee of $99.
  • Enjoy free shipping for orders totaling $99 and above, enhancing your Twiliterlight experience.
  • Rest assured that we handle all tax fees, so there will be no unexpected costs upon receipt of your order.

Order Processing & Schedules

  • Orders received by 5:00 pm (EST), Monday through Friday, are processed within the next 1-2 business days.
  • Orders submitted before the Friday deadline are dispatched promptly; those received after will be processed on the following business day. Holidays may affect these schedules accordingly.
  • Once your package is on its way, most deliveries are completed within 15 business days.

Expedited Delivery Opportunities

Our typical Standard Delivery window is 3-12 business days. In the event that we cannot dispatch an order within 10 business days, or if delivery surpasses 30 consecutive days, we commit to refunding your original payment method. Additionally, we'll provide you with a $4 coupon for your next Twiliterlight purchase as a demonstration of our dedication to service excellence.

Shipping Territories

Currently, Twiliterlight does not offer shipping beyond the United States; we are focused solely on domestic delivery. However, should our shipping reach extend, we'll notify customers via updates on our website.

Addressing Misdirected Shipments

  • Please double-check your provided shipping address to minimize delivery errors.
  • In cases where a package is prematurely labeled as “Delivered,” we ask you to allow a brief grace period for the situation to resolve.
  • If delivery complications occur, reach out to us with your order number for assistance.

Committed Customer Support

For additional support or inquiries, contact our customer service team through email at support@twiliterlight.com or by phone for tailored assistance. We appreciate your choice to brighten your space with Twiliterlight, and we're here to support you every step of the way.