Address for Returns
We at Twiliterlight offer a 30-day return period from the date of receipt for all our products. Should you need to return an item or seek a refund, please reach out to us at support@twiliterlight.com for assistance.
Return Guidelines
To ensure a smooth return process for your Twiliterlight purchases, we kindly request that you adhere to the following conditions:
- Items must be returned in their original state – unused, unopened, and not tampered with in any manner.
- All original packaging, including boxes, manuals, warranty cards, and any other materials included in the purchase, must be returned.
- You must also include any accessories that were part of the initial package.
Dealing with Damaged or Defective Items
If your Twiliterlight product arrives in a damaged condition or shows defects from the outset, please contact us immediately at support@twiliterlight.com. Include a comprehensive description of the issue and attach photographic or video evidence for us to evaluate. Our team will guide you through the necessary steps for a return and decide if a replacement or refund is appropriate.
Returns might be subject to a restocking fee if an item is not returned in its original packaging or shows evidence of use. This fee is omitted for returns due to damage, defects, or errors on our part.
Following these criteria helps expedite your return or exchange, ensuring you receive the appropriate resolution quickly. We value your cooperation and are thankful for your business with Twiliterlight.
Order Cancellation
Orders may be canceled within 30 minutes of being placed. After this period, we are unable to cancel orders as they have already been processed. If you return an item from a canceled order, your refund will be processed upon receipt and inspection of the merchandise. Refunds are typically issued using the original method of payment within 1-2 business days. If there is any delay in refund processing, please contact us. Please be aware that return shipping costs for canceled orders are the customer’s responsibility, and we do not accept cash on delivery for payments.
Return Mailing Address
For returns or exchanges, please contact us first at support@twiliterlight.com for authorization. Afterward, send your item in its original packaging to:
Company: EnergyStead
Address: 315 Industrial Rd # A, Summerville, SC 29483
Email: support@twiliterlight.com
Please note: Unannounced returns or exchanges without prior approval will not be accepted.
For any further questions regarding our Return Policy, don’t hesitate to get in touch. Our customer service team is dedicated to ensuring you have a pleasant and satisfying experience with Twiliterlight.
