Introduction

Twiliterlight is committed to safeguarding the privacy and security of our customers’ personal information. This Privacy Policy outlines the types of information we may collect from you, how we use, disclose, and protect that information, and your rights regarding that information.

Information We Collect

We collect information to provide better services to all of our users. The types of personal information you may provide to us at Twiliterlight include:

  • Contact Information: Your name, shipping address, phone number, and email address.
  • Purchase Details: Information about the products you buy, including quantities and purchase history.
  • Account Credentials: Information to authenticate your identity when applying for after-sales services, such as a username or password.
  • Communication Records: Transcriptions or copies of your communications with us, including chat support, email correspondences, and customer service call records.
  • Optional Surveys & Feedback: Any additional information you provide voluntarily through surveys or feedback forms.

Information We Collect Automatically

When you access the Twiliterlight site, we may automatically collect certain information, such as:

  • Device and Usage Information: IP address, device type, unique device identifiers, browser type, geographic location, and other technical information.
  • Interaction Data: Patterns of engagement with our website, including visited pages, clicked links, and browsing habits.

Security Measures

We employ robust security measures such as SSL encryption to protect your personal information from unauthorized access, alteration, or destruction.

General Data Protection Regulation (GDPR)

As the data controller, Twiliterlight adheres to the GDPR’s stringent standards. Our legal basis for collecting and using personal information depends on the specific circumstances, including:

  • Contractual obligations to provide you with our products and services.
  • Consent you provide for specific actions.
  • Legitimate interests of operating and improving our business, which are not overridden by your rights.
  • Legal compliance with applicable laws and regulations.

We retain your personal information only for as long as is necessary for the purposes outlined in this Privacy Policy, or as required by law or to resolve disputes.

Your Data Protection Rights

If you are in the European Economic Area (EEA), you have rights including access to your data, the right to rectify or erase it, to object to or restrict processing, data portability, and the right to withdraw consent. If you wish to exercise these rights, please contact us at support@twiliterlight.com.

Information from Third Parties

We may receive information about you from third parties, including partners or publicly available sources. Typically, this information includes:

  • Public Profile Information: Name and email address.
  • Payment Information: Credit card details or payment account information for purchases.

How We Use Your Information

We use your data for the following purposes:

  • Fulfill orders, process payments, and manage transactions.
  • Provide customer support and address feedback or disputes.
  • Improve our website and tailor your experience based on your interactions.
  • Send promotional materials, newsletters, or other marketing communications, subject to your communication preferences or laws applicable in your jurisdiction.
  • Carry out research and analysis to ensure the safety of our operations.

Cookies and Tracking Technologies

Twiliterlight uses cookies and similar tracking technologies to personalize content and offers, provide social media features, and analyze traffic. We also share information about your use of our site with our advertising and analytics partners.

Opting Out

If you do not wish to receive marketing communications from us, you can opt out at any time using the unsubscribe link in those communications or by contacting us directly.

Changes to the Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective.

Contact Us

For questions about this Privacy Policy, the practices of this site, or your dealings with Twiliterlight, please contact us at:

Company: EnergyStead

Address: 315 Industrial Rd # A, Summerville, SC 29483

Email: support@twiliterlight.com

We value your trust in providing us your Personal Information and are striving to use commercially acceptable means of protecting it. Please remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.